ITES means Information Technology Enabled Services. It is that sector of Information Technology (IT) Industry which aims at providing various services, through the use of IT. ITES sector includes services ranging from call centers, claims processing, medical transcription, e-CRM, SCM to back-office operations such as accounting, data processing, and data mining.

Business Process Outsourcing is the leveraging of technology vendors to provide and manage a company's critical and/or non-critical enterprise applications. Through the business transformation process of service-oriented transformation, which leverages the technologies and standards of service-oriented architecture, companies can increasingly leverage third party companies that act as business service providers.

A customer contact function that fields incoming service and help requests and may conduct outgoing marketing and telemarketing activities.

• Diploma Holders
• Graduates
• Post Graduates
• Those candidates who are pursuing degree courses through Correspondence
• 12th standard candidates with 2 years work experience in any industry

• Excellent English Communication Skills
• Flexibility to work in Shifts
• Flair for Customer Service etc.

False. Day shift opportunities are available for non voice process and in Domestic Contact Centers.

• Business English Training
• Call Center Training
• Communication Skills Training
• Interview Skills Training
• Accent Neutralization
• Customer Service

We conduct a lot of interactive sessions/conversational training which will overcome students hesitation and make them feel confident and achieve the best in their career.

• Written test and speech assessment
• Listening Test & Voice Recording Test
• Mock call session
• Mock interview session etc...

Yes. We are tied up with leading international call centers in Chennai, Bangalore, Hyderabed, Gurgaon, Cochin and Coimbatore. Our clients conduct regular recruitment events at One –2 One Solution.